Privacy Policy

Privacy Policy

Last updated on 11th May 2018

When you use The Real Food website, submit data through our contact form or sign up to our mailing list we collect data from you in order to provide you with a good online experience, to keep you updated with news and promotions that you have opted in to receive and to respond to messages that you may have sent to us.

We keep data for as long as is required by us to provide you with the service you expect, balancing your need for privacy alongside our need to perform the normal and expected operation of our online services or for as long as is legally necessary.

The ways in which we collect and use data (including links to third-party policies) are listed below.

 

Access Logs & Analytics

When you visit The Real Food Store website, standard server access logs will be stored by our web hosting provider, Heart Internet, whose primary servers are based in Leeds, UK. Heart Internet’s privacy policy can be found here.

The Real Food Store website uses Google Analytics to gather statistical information about visitors to our website. More information about Google Analytics privacy terms can be found here.

 

Mailing List/Newsletter

Our mailing list/newsletter is hosted with Mailchimp. The Real Food Store collects data submitted to us when you subscribe (including your name and email address). This information is used to provide you with our monthly newsletter as well as updates, promotions and news relating to our store and café. You can choose which of these updates you wish to receive when first signup up to our mailing list or when updating your details.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at info@realfoodexeter.co.uk.

Mailchimp’s privacy policy can be found here.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Blocking & removing cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

 

Social Media

The Real Food Store has a presence on several social media networks (including Facebook, Twitter & Instagram).

Although we link to our profiles on these networks from our website, data that you share or submit on these networks will be subject to the respective website’s terms and is not governed by our privacy policy. Please ensure you read the relevant notices before joining or submitting information using these websites.

 

Embedded third-party media/content

The Real Food Store website hosts the following third-party media/content which may utilise their own tracking/analytics code. Please click the service for the relevant party’s privacy terms.

Google Analytics
Google Fonts

 

Questions or Concerns

If you have any questions or concerns please don’t hesitate to contact us by emailing info@realfoodexeter.co.uk or by phoning our store on 01392 681 234.